Frequently Asked Questions

Where is my account value stored?
Your account value is stored inside of a computer system. There is no value stored directly on your ID card. The number encoded on the magnetic stripe on the back of your ID card accesses your account in the system.
Can I have a cashier key in my ID number instead of using my card?
No. You must present your HSU ID card to use the C-Card system.
What are some error messages that might be displayed at a sales terminal?
  • LOW BALANCE - you do not have enough funds available.

  • PATRON NOT FOUND - an account does not exist in the C-Card system that matches your ID number. Please see the Housing and Dining Cashier or the HSU ID Office for assistance.

  • BAD ISSUE or INVALID CARD NUMBER - the number encoded on your ID doesn't fully match your account information in the C-Card system. Please see the Housing and Dining Cashier or the HSU ID Office for assisance.

  • CARD LOST - this card has been reported lost to the C-Card system. Please see the Housing and Dining Cashier or the HSU ID Office for assistance.

  • ON HOLD FOR VEND - this message is displayed when a sale at a vending machine did not complete correctly. This status should clear itself within 10 minutes.

  • How are acounts created?
  • Registered HSU Students automatically have an account created.

  • Accounts for HSU Staff and Faculty are created via a manual process. This process is ran a couple of times per year. Please contact the Housing and Dining Cashier or the HSU ID Office if you are not in the system and would like to be added.

  • Very old HSU ID Cards used a person's Social Security Number instead of the generated HSU ID number. This online system cannot be used to access those accounts. You may add funds to those accounts in person at any supporting location. However, you are strongly encouraged to use your HSU ID Card that is based upon your HSU ID and not your SSN. Funds can be moved between your SSN and HSU ID based accounts by contacting us.

  • What is my HSU ID number?
    Your HSU ID is a unique generated identification number given to you by HSU. This ID number is only for use at HSU. If you don't know your HSU ID number you can find it by going to Account Center.
    What do I do if I lose my ID card?
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